Support and Maintenance

Once your ecommerce platform goes live NetXtra client services have the flexibility to support you proactively and reactively, meaning you can get on with the business of running your storefront.

Performance issues can seriously impact your e-commerce site, causing loss of profit and reputational damage with your customers. Our enterprise grade hosting means your site remains up and working at optimum levels. We also offer a choice of support packages to cover smaller development changes too, which means that you can improve your ecommerce site’s performance as and when you need it.

Support means we should not just be monitoring for things to fail or addressing problems as we become aware of them. Our support team identify potential issues and solve them before things go wrong. Using the latest monitoring software, we respond to alerts and make sure any technical issues are resolved fast and without fuss.

As a client of NetXtra you get access to a dedicated account manager They will ensure that any queries are handled effectively and work with you and your team to help your business flourish.